PRIVACY POLICY

  1. IMPORTANT INFORMATION AND WHO WE ARE

At Perksus Private, we value the trust our customers and clients place in us when sharing their personal data. We are committed to protecting the privacy of your personal information and strive to handle it responsibly and in accordance with relevant data protection laws.

This privacy policy outlines how we collect, use, and protect your personal data when you use our services or interact with us. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

As a data controller, we are responsible for and control the processing of your personal information in accordance with the General Data Protection Regulation. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We use your personal information to provide you with the best possible experiences and services. Please read our privacy policy to learn more about how we collect, use, and protect your personal data.

  • Third-party links

At Perksus Private, we may provide links to third-party websites or services on our website. These third-party websites and services have their own privacy policies and we encourage you to read them. We are not responsible for the privacy practices or the content of these third-party websites and services. If you follow a link to any of these websites or services, please note that these websites and services have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or services.

  1. WHAT DATA WE COLLECT ABOUT YOU

we collect a variety of personal data in order to provide our services to you. This data may include :

  • Your identity information (such as your name, title, and date of birth),
  • Contact information (such as your billing and delivery addresses, email address, and phone numbers), financial data (such as your bank account and payment card details),
  • Transaction data (such as details about payments and the travel services you have purchased from us),
  • Technical data (such as your IP address, login data, and information about the devices you use to access our website),
  • Profile data (such as your username and password, previous enquiries or bookings, and interests and preferences),
  • Usage data (such as information about how you use our website, products, and services),
  • Marketing and communication data (such as your preferences for receiving marketing from us and our third parties, and your communication preferences).

We may also collect and use aggregated data, which is statistical or demographic data that does not directly or indirectly reveal your identity.

However, if we combine or connect aggregated data with your personal data in a way that allows for the identification of you, we will treat the combined data as personal data in accordance with this privacy policy.

  • Special category data:

Perksus Private may request that you provide information regarding any medical conditions or mobility limitations you may have, as well as any dietary requirements and religious beliefs. This information is necessary to ensure the health and safety of our clients and is considered special category data under applicable data protection laws. By providing this information, you give your consent for us to use it for the purpose of organizing your travel arrangements and for sharing it with relevant suppliers. If you do not provide this information or do not give consent for its use, we may not be able to offer the requested services due to our legal obligation to provide safe travel.

  • If you fail to provide personal data

If you fail to provide the necessary personal data that we require, it may impact our ability to fulfill the terms of our contract with you or enter into a new contract. This could prevent us from providing you with the requested goods or services. In such cases, it may be necessary for us to cancel any existing products or services. We will inform you if this becomes necessary.

  1. HOW WE COLLECT YOUR PERSONAL DATA

At Perksus Private, we may collect a range of personal data from and about you through various methods. This includes:

  • Direct interactions

You may provide us with your personal data when you communicate with us or fill out forms, such as when you:

  • Enquire about or book our services (either directly or through an agent)
  • Subscribe to newsletters or other publications
  • Request marketing materials
  • Participate in a competition, promotion, or survey
  • Give feedback or contact us
  • Engage with us on social media
  • Automated technologies or interactions

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected through the use of cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites that utilize our cookies. While some of this technical data does not allow us to personally identify you, we may link it with personally identifiable information you have provided to us.

  • Third parties or publicly available sources

We may receive personal data about you from various third parties, including:

  • Technical data from analytics providers, advertising networks, email marketing service providers, and data and trend analysts
  • Contact, financial, and transaction data from providers of technical, payment, and delivery services
  • Information about other individuals

If you provide us with information about any person other than yourself (such as individuals you are enquiring or making a booking for, or individuals you are traveling with), you must ensure that they understand how their information will be used and have given their permission for you to disclose it to us and for us to use it in accordance with this privacy policy.

  1. MONITORING AND RECORDING COMMUNICATIONS

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention, and compliance. This allows us to ensure that we are providing the best possible service to our customers and to protect against any illegal or inappropriate behavior.

  1. USE OF COOKIES

Perksus Private Ltd uses cookies on its website to improve user experience and track site usage. A cookie is a small text file that is stored on a user’s device when they visit a website. This information helps us to understand how our users interact with the site and allows us to customize and improve their experience.

Some of the data collected through the use of cookies is aggregated and does not personally identify individual users. However, we may link cookie data with personally identifiable information you have provided to us.

For more information on our use of cookies, please see our Cookies Policy. You can also find information on cookies at www.aboutcookies.org or www.allaboutcookies.org. If you wish to disable the use of cookies on your device, you can do so through your browser settings. Please note that disabling cookies may impact your ability to fully use all features of our website.

  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide travel services and to fulfil your enquiries or bookings: We will use your personal data to process your travel enquiries or bookings, to manage and deliver the travel services you have requested, to communicate with you about your travel arrangements, and to provide you with any additional services or information you have requested. This includes using your personal data to make payment for travel services, to arrange for the provision of travel services by third parties, and to communicate with you about changes to your travel arrangements.
  • To manage our business and operations: We may use your personal data for the purpose of managing and improving our business and operations, including for administration, accounting, risk management, and compliance with legal and regulatory obligations.
  • To contact you: We may use your personal data to contact you in relation to your travel enquiries or bookings, or to provide you with information about our products and services or other matters that may be of interest to you. This may include sending you newsletters, promotional offers, or other marketing materials.
  • To analyse and improve our services: We may use your personal data to analyse and improve our products and services, including by carrying out market research and gathering customer feedback.
  • To protect and defend our rights: We may use your personal data to protect and defend our legal rights and interests, including by pursuing legal claims or responding to legal proceedings.
  • To comply with legal obligations: We may use your personal data to comply with our legal obligations, including in relation to tax, anti-money laundering, and other regulatory requirements.

We will only use your personal data for the purposes for which we collected it

CHANGE OF PURPOSE

We may use your personal data for purposes unrelated to the original purpose for which it was collected, provided that such use is compatible with the original purpose and in accordance with legal requirements. If we determine that the new purpose for processing your personal data is not compatible with the original purpose, we will inform you and provide an explanation for the legal basis for this processing. In some cases, it may be necessary for us to process your personal data without your knowledge or consent in order to comply with legal requirements. If you have any questions about the use of your personal data for purposes unrelated to the original purpose, please do not hesitate to contact us.

  1. MARKETING

We would like to send you information by post, email, telephone, text message (SMS), or automated call about our services, competitions, and special offers that may be of interest to you. We will only ask whether you would like us to send you marketing messages when you submit an enquiry through the “Contact Us” page of our website.

If you have consented to receive marketing from us, you can opt out at any time. See the section “Your Legal Rights” below for further information.

  1. DATA SECURITY

It is important that you keep your private information confidential at all times to prevent unauthorized access to your personal data. If you suspect that any unfortunate events, please contact us immediately.

Only authorized employees, agents, contractors, and other third parties who have a business need to access your personal data will be granted access to it. These individuals are bound by a duty of confidentiality and are required to process your personal data only in accordance with our instructions.

In the event of a suspected personal data breach, we have established procedures to handle the situation and will notify you and any relevant regulatory authorities if required by law.

  1. DISCLOSURES OF YOUR PERSONAL DATA

We may perform a credit check on you in order to make credit decisions and to prevent and detect fraud and money laundering. Our search will be recorded by the credit reference agency.

We may also disclose information about your account conduct to credit reference agencies, and your information may be linked to records of other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to make credit decisions about you and those with whom you are financially associated, to trace debtors, and to prevent and detect fraud and money laundering.

If you provide false or inaccurate information and we suspect fraud, we will record this.

We may share your personal data with a variety of third parties for the purposes outlined in our privacy policy. This includes travel product and services suppliers, public authorities, service providers, professional advisers, and other businesses or agencies as necessary. All third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow these service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

  1. HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, such as completing a travel booking or satisfying legal, regulatory, tax, accounting, or reporting requirements. In certain circumstances, you may request that we delete your personal data. If it is not possible to delete your personal data, we will take steps to anonymize it so that it can no longer be associated with you. This anonymized data may be used indefinitely for research or statistical purposes. Our retention policies provide more information on the specific retention periods for different types of personal data. If you have any questions about our retention policies, you may contact us for more information.

  1. YOUR LEGAL RIGHTS

You have certain rights under data protection laws in relation to your personal data. These include:

  • The right to request access to your personal data: This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • The right to request the correction of your personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • The right to request the erasure of your personal data: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • The right to object to the processing of your personal data: This enables you to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • You also have the right to object where we are processing your personal data for direct marketing purposes.

To exercise any of these rights, please contact our Data Privacy Controller via the contact details contained in Section 1.

  1. WHAT WE MAY NEED FROM YOU

We are committed to protecting the privacy and security of your personal data. In order to exercise your rights as outlined above, please contact our Data Privacy Manager using the contact details provided in Section 1 of this privacy policy.

We may request specific information from you to verify your identity and help us confirm your right to access your personal data or exercise any of your other rights. This is a security measure to ensure that your personal data is not disclosed to any unauthorized individuals.

In most cases, we aim to respond to legitimate requests within one month. However, in some cases, it may take longer if your request is particularly complex or you have made multiple requests. In such cases, we will notify you and keep you updated on the status of your request.

Please note that we may charge a reasonable fee or refuse to comply with your request if it is deemed to be unfounded, repetitive, or excessive. This is in line with data protection laws and regulations.

  1. CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in our business practices or to comply with new data protection laws. Any updates will be reflected on this page and will be effective upon posting. We encourage you to review this Policy regularly to ensure that you are aware of any changes. In addition, when you provide personal data to us, we may provide you with a separate notice outlining how we will use your information. It is important that you read and understand these notices before providing us with your personal data.