Terms And Conditions

Perksus Private LTD is a company registered in England under the company number 14538135 and located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. These terms outline our responsibilities and rights in regards to arranging bookings for accommodation, transportation, excursions, tickets, or any other travel requirements (referred to as “Arrangements”). Please carefully read these terms as they outline the responsibilities and rights of both parties. In these terms, “you” and “your” refer to all individuals included on the booking (including any added or substituted at a later date). “We,” “us,” and “our” refer to Perksus Private Limited.

We offer a variety of travel arrangements and, in these terms, we refer to them differently. When you book a combination of transportation arrangements, accommodation, car rental, and other tourist services that make up a significant portion of your holiday for the same trip or event, it is referred to as an “Arrangements” under the Package Travel and Linked Travel Arrangements Regulations. We create our own packages and also sell packages created by other travel companies, referred to as “Third-Party Packages” in these terms.

When making a booking, we will arrange for you to enter into contracts with hotels, excursion companies, car rental providers, and any other service companies listed on your confirmation (referred to as “Supplier/Principal” in these terms). We act as an agent for these Supplier/Principals and their terms and conditions will apply to your booking. It is important that you carefully read these terms and conditions as they contain important information about your booking. If you do not have copies of these terms and conditions, please ask us for them.

Our Terms and Conditions Content:

1. Booking and Confirmation

By making a booking, the first named person on the booking agrees on behalf of all individuals listed on the booking that they:

• Have read these booking terms and agree to be bound by them
• Consent to our use of personal data in accordance with our privacy policy, and are authorized to disclose the personal details of all listed individuals, including any special categories of data (such as health conditions, disabilities, and dietary requirements)
• Are at least 18 years of age at the time of booking, and in the case of booking services with age restrictions, confirm that they and all members of the party are of the appropriate age to purchase those services
• Accept financial responsibility for payment of the booking on behalf of all individuals listed on the booking

A booking is considered confirmed when the following conditions are met:

• You accept our written or verbal quotation
• You pay a deposit (or full payment if booking within 90 days of departure)
• We issue you with a booking confirmation

For Single Component or Third-Party Arrangements, the booking and contract will be with the relevant supplier/principal, and they will issue the booking confirmation. Your booking contract will consist of these booking terms, our privacy policy, and any other written information we brought to your attention before confirming your booking. Until the booking has been confirmed by us or the supplier/principal, no contract has been formed. We reserve the right to return your deposit and decline to issue a confirmation at our discretion.

Please check that all names, dates, timings, and other details on any documents we send are correct, and that the names match those in the relevant passport or Name lists. If you believe any details are incorrect, please notify us immediately, as changes may not be possible later and may incur charges. Failure to promptly notify us of any inaccuracies may harm your rights. Any changes to these details that are not the result of an error on our part may incur additional charges.

2. Payment

The prices for our trips are subject to change before your booking is confirmed. You will be informed of the current price before your booking is finalized. The cost of your trip includes taxes and any additional fees or charges, as well as other expenses. If there are any costs that we cannot reasonably predict in advance, we will provide you with an estimate of these additional costs at the time of booking.

Please be aware that payments made with debit or credit cards will be processed in GBP. If you are using a card that is not denominated in GBP, the final price will be determined based on the exchange rate on the day that your card issuer processes the transaction. To avoid this, we can accept payment in GBP, EUR, and USD by bank transfer and will provide you with the exact amount due in the specified currency.

To complete a booking, a deposit is required. The amount of the deposit will depend on the nature of your trip and will be confirmed to you before you book. The balance of the payment is due 12 weeks before the planned departure date. If the booking is made less than 12 weeks in advance, the full price of the trip must be paid at the time of booking. Your booking confirmation will include the date that the balance is due. If the balance remains unpaid within 12 weeks of the planned departure date, we reserve the right to cancel your booking and retain your deposit. In such cases, cancellation charges will be applied as stated in this document.

Payments must be made in the currency of the invoice and you will be responsible for any bank fees. Payments can be made by bank transfer and will only be considered confirmed when we have received cleared funds.

 

3. Special Requests

If you have any specific requests such as dietary restrictions or preferred room locations, please inform us when you make your booking. We will do our best to pass on these requests to the relevant supplier, but we cannot guarantee that they will be fulfilled. If your requests are not met, we will not be held liable. Please note that we cannot accept bookings that are contingent on the fulfillment of special requests.

 

4. Insurance

As a condition of booking with Perksus Private, you must obtain comprehensive travel insurance to cover you before, during, and after your trip. Perksus Private will not be held responsible for any costs incurred by you or any member of your party due to the lack of appropriate or sufficient travel insurance. It is essential that you secure adequate insurance coverage to protect against any potential unforeseen circumstance.

5. Accommodation Ratings and Standards

We cannot guarantee the accuracy of any ratings given for accommodation, as they are intended to be a guide to the expected services and amenities. These ratings may vary between countries and suppliers, and we do not provide any warranties or assurances regarding their accuracy. It is important to remember that these ratings are provided by the supplier and may not necessarily reflect the actual standards and quality of the accommodation.

6. Disabled Clients
7. Pricing and Service Charges

We reserve the right to alter the arrangements, prices, and conditions of any booking before the contract is formed. If, after your booking has been confirmed, we make any changes to your booking that are significant, we will inform you as soon as reasonably possible. You will then have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative is of a lower value), or cancelling your booking and receiving a full refund of all monies paid. We consider a change to be significant if it occurs before departure and:

1. a) involves a change of accommodation area, resort, or location to that shown on the original booking confirmation, unless the change is to accommodation of the same or higher standard; or
2. b) involves a change of flight time, destination, or airport of departure of more than 12 hours, or a change to a flight route which makes it necessary for you to overnight at an airport, unless the flight time is changed to one which is more convenient for you; or
3. c) any other change that we consider to be significant, having regard to the information provided to you before you booked.

If we make a significant change or cancel your booking, we will also offer you the option of booking alternative arrangements with us, or accepting a full refund of all monies paid.

If we are unable to provide the booked travel arrangements, we will offer you alternative travel arrangements of comparable standard, if available (we will refund any price difference if the alternative is of a lower value). If we are unable to provide the booked travel arrangements or alternative travel arrangements of comparable standard, we will offer you a full refund of all monies paid.

8. Amendment, Cancellation and Transfer of Bookings by You

Please notify us in writing, via email, as soon as possible if you need to make any changes to your booking, including cancellations or transfers. This request must be made by the main person on the booking and will be effective upon receipt.

If you wish to make any changes to your booking after it has been confirmed, you must notify us in writing via email as soon as possible. This notification must be made by the person who made the original booking. While we will do our best to accommodate your request, we cannot guarantee that it will be possible to make the desired changes. If we are able to make the requested changes, you may be required to pay an administration fee of £50 per person per change, as well as any additional costs incurred in making the change, such as increases imposed by any service providers or suppliers. These costs may increase the closer it is to your departure date, so it is important to contact us as soon as possible. If we are unable to accommodate your request, we will consider it a cancellation by you and you may be required to pay cancellation fees as outlined in the below section. It is important to ensure that you receive written confirmation of any changes to your booking prior to traveling.

If you need to cancel your travel arrangements, you will be required to pay the cancellation charges imposed by the supplier/principal of the Single Component or Third-Party Arrangement, as detailed in their terms and conditions. If you need to cancel a Perksus Private Arrangement, the following cancellation charges will apply, based on the period of time before your departure when you notify us:

Cancellation Charge
Prior to 70 days before departure	Loss of deposit plus any non-refundable fully paid airline or ancillary reservations
57 – 69 days before departure	40% of total invoice plus any non-refundable fully paid airline or ancillary reservations
43- 56 days before departure	50% of total invoice plus any non-refundable fully paid airline or ancillary reservations
29 – 42 days before departure	60% of total invoice plus any non-refundable fully paid airline or ancillary reservations
15 – 28 days before departure	80% of total invoice plus any non-refundable fully paid airline or ancillary reservations
Within 14 days	100% of total invoice cost

If you wish to change or cancel any part of your booking after it has been confirmed, you may be required to pay fees for such changes or cancellations, as well as any additional costs incurred as a result. These fees can be up to 100% of the total cost of the booked arrangements, depending on the supplier’s terms and conditions. If the reason for your cancellation is covered by your insurance policy, you may be able to claim back some or all of the fees. We will deduct the cancellation fees from any money you have already paid us.

Cancellation of a Perksus Private arrangemnts by you due to unavoidable and extraordinary circumstances: 

If you need to cancel your arrangements due to unforeseen circumstances, you may do so without incurring any fees if the situation meets the criteria of “unavoidable and extraordinary circumstances.” This includes events like warfare, terrorism, significant health risks, or natural disasters that make it unsafe to travel to your destination. In these cases, you will be entitled to a full refund of the money you have paid, but no additional compensation.

It is important to note that your right to cancel in these circumstances is only valid if the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate area. “Unavoidable and extraordinary circumstances” are defined as warfare, acts of terrorism, significant health risks such as outbreaks of serious disease, and natural disasters such as floods, earthquakes, or dangerous weather conditions.

 

Transfer of a Perksus Private Arrangement booking:

If you wish to transfer your booking to another person, you must inform us in writing at least 7 days before the departure date. The transferee must satisfy all the conditions of the travel arrangements and agree to these booking terms and any other terms of the contract.

You will be required to pay an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer. You and the transferee will remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, the cancellation charges set out in the previous section apply.

Please note that certain arrangements may not be transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

1. Amendment or Cancellation by us or the supplier/principal

Amendment by a supplier/principal to a Third-Party Arrangement or Single Component:

“If a supplier/principal makes any changes or cancellations to your Third-Party Arrangement or Single Component booking, we will inform you as soon as possible. You will need to choose between accepting alternative arrangements or a refund within the time frame specified by us. If you do not make a choice within this time frame, the supplier/principal has the right to assume that you want a full refund. We cannot be held responsible for any changes or cancellations made by the supplier/principal as part of your contract with them.”

Amendment by us to a Perksus Private Arrangement:

If we need to make a change to your Perksus Private Arrangement, we will do our best to inform you as soon as possible. If the change is minor, such as a flight delay of less than 12 hours or a change in the type of aircraft, we will not be liable for any additional compensation. However, if the change is significant, such as a change in the accommodation area or standard or a significant alteration to your itinerary, we will offer you the option to accept the change, receive a full refund, or choose alternative travel arrangements of a comparable or higher standard at no extra cost, if available. If alternative arrangements of a lower standard are available, we will offer them to you with a refund of the price difference. You must notify us of your choice within 7 days of our offer. If we do not receive a response from you within that time, we will assume that you have chosen to accept the change or alternative booking arrangements.

Cancellation by us of a Perksus Private Arrangement:

In the event that we must cancel your Perksus Private Arrangement, we will provide you with the choice of accepting alternative travel arrangements of a comparable or higher standard, if available, or receiving a full refund of all monies paid.

If we offer alternative arrangements of a lower standard, we will also provide a refund of the price difference between the original arrangements and the alternative arrangements. You must inform us of your choice within 7 days of receiving our offer. If we do not receive a response within this time frame, we will assume that you have accepted the change or alternative booking arrangements. Please note that we will only cancel your Perksus Private Arrangement in exceptional circumstances, such as force majeure or failure to pay the final balance, and we will make reasonable efforts to inform you as soon as possible if there is time before your departure.

Compensation in the event of a change or cancellation we make:

If we are required to make a significant change to your Perksus Private Arrangement or if we have to cancel your booking, we will pay you the following compensation:

If the change or cancellation occurs more than 56 days before the departure date, no compensation will be payable.

If the change or cancellation occurs between 56 and 43 days before the departure date, you will receive compensation of £30 per person.

If the change or cancellation occurs between 42 and 29 days before the departure date, you will receive compensation of £60 per person.

If the change or cancellation occurs between 28 and 15 days before the departure date, you will receive compensation of £90 per person.

If the change or cancellation occurs 14 days or less before the departure date, you will receive compensation of £120 per person.

This compensation does not apply if the change or cancellation is a result of unusual or unforeseen circumstances beyond our control, such as war, terrorism, civil unrest, industrial action, natural disasters, adverse weather conditions, or any other similar event (also known as “force majeure”).

IMPORTANT NOTE: If you book a arrangement holiday with us and the arrangement includes a flight, your rights to compensation and assistance in the event of a flight delay, cancellation, or if you are denied boarding are set out in the Denied Boarding Regulations. You will not be entitled to receive any compensation from us in respect of such events.

10. Our Responsibilities to You

As the organizer of a Perksus Private Arrangement, we are responsible for ensuring the proper provision of all travel services included in your arrangement. If we or our suppliers fail to properly perform or arrange these services and do not resolve your complaint within a reasonable time, you may be entitled to a price reduction or compensation or both. You must notify us immediately of any issues with the travel services included in your arrangement. The amount of compensation or price reduction will be determined based on the extent to which our or our suppliers’ negligence impacted your overall enjoyment of the holiday and other relevant factors. It is your responsibility to provide evidence of our or our suppliers’ negligence if you wish to make a claim against us.

We will not be held responsible or required to pay compensation for any injury, illness, death, loss, damage, expense, cost, or other claim resulting from the actions or omissions of a third party not involved in the provision of the agreed services. This includes any events that were unavoidable and extraordinary. Similarly, we will not be held responsible or required to pay compensation for any claims resulting from the actions or omissions of the affected person or due to circumstances beyond our control, such as those defined in clause Force Majeure.

It is a condition of our acceptance of liability under that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description (excluding any claim in relation to baggage):

1. Which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you;
2. or relate to any business.

We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

Where it is impossible for you to return to your departure point as per the agreed return date of your arrangement, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the three-night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

We will not be held responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost, or other claim if it results from:

• The actions or omissions of a third party not connected to the provision of the services agreed upon, and which were unavoidable and extraordinary
• We will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense or other sum(s) of any description which result from any of the following:
  • The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
  • The act(s) and/or omission(s) of a third party unconnected with the provision of your arrangement and which were unforeseeable or unavoidable; or
  • ‘Force Majeure’ as defined in clause 11.
• We will not be liable for any injury, illness, death, loss, damage, expense, cost or other sum(s) of any description which result from any event which we or the supplier(s) of your travel arrangements could not, even with all due care, foresee or forestall.
• We will not be liable for any loss of enjoyment or other indirect or consequential loss arising out of your arrangement.
• Please note that we cannot accept liability for any damage, loss or expense or other sum(s) of any description (excluding any claim in relation to baggage) which result from the cancellation, curtailment or any other changes to your arrangement or travel arrangements which are due to your failure to comply with any requirement of these booking conditions including, but not limited to, the requirement to have obtained all necessary visas, vaccinations and travel documents.

Our responsibilities as your travel agent are limited to making the bookings for your travel arrangements based on your instructions. We are not responsible for the actual provision of the travel services and do not accept liability for any errors or omissions in the information we provide about the travel arrangements. However, if we are found to be liable to you for any reason, our maximum liability will be limited to twice the amount of the commission we have earned on your booking, or the appropriate proportion of this if not all individuals on the booking are affected. We do not exclude or limit liability for death or personal injury that occurs due to our negligence or the negligence of our employees while they are acting in the course of their employment. The terms and conditions of the travel supplier will apply to your contract and you should review these carefully.

11. Force Majeure

In the event that our or our supplier’s obligations to you are affected by force majeure, we will not be responsible for any delays, changes or cancellations to your travel arrangements or for any additional expenses incurred as a result. This includes, but is not limited to, any costs arising from the need to find alternative accommodation or travel arrangements.

We will not be liable to pay you compensation in these circumstances. “Force majeure” refers to any event that is beyond our or our supplier’s control and the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples of such events include, but are not limited to, warfare and acts of terrorism, civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to the destination, the act of any government or other national or local authority, industrial dispute, labor strikes, lock closures, natural or nuclear disasters, fires, chemical or biological disasters, and unavoidable technical problems with transport.

12. Prompt Assistance to those travelling on a Travel Counsellors Package

If you need help while on a Perksus Private Arrangement, we will do our best to assist you. This may include providing information on health services, local authorities, and consular assistance, or helping you to find alternative travel arrangements. If you require help due to any failure on our part, our employees, or sub-contractors, we will not be responsible for the costs of any alternative travel arrangements or other assistance you need. However, a supplier, airline, or other transport provider may provide refreshments or accommodations and you can make a claim directly to them. As long as it does not violate the other terms of these booking conditions, we will not be liable for any costs, fees, or charges you incur in these circumstances if you do not get prior authorization before making your own travel arrangements. If the difficulty is caused by your own actions or those of a member of your party through intentional behavior or negligence, we reserve the right to charge a fee for our assistance.

13. Behaviour and Conduct

If you or any member of your party behaves in a way that is considered inappropriate or disruptive during your travel arrangements, we reserve the right to terminate your booking with us immediately. This includes instances where your behavior causes distress, danger, annoyance, or damage to property, or causes delays or diversions in transportation. In the event of such termination, our liability to you and your party will end and you will be required to leave your accommodation or other arrangements immediately. We will not provide any refunds for lost accommodation or other arrangements, and we will not cover any expenses or costs incurred as a result of the termination.

Additionally, you may be required to pay for any damage or losses caused by your actions, and you and each member of your party will be held jointly and individually liable for such damages. Payment for damages must be made directly to the hotel manager or other supplier before departure. If you do not make this payment, you will be responsible for any claims (including legal costs) made against us as a result of your actions, as well as any costs we incur in pursuing a claim against you.

We cannot be held responsible for the actions or behavior of other guests or individuals who are not connected to your booking arrangements or with us.

14. Passports, Visas and Health

It is your responsibility to ensure that you have the correct and valid passport, visas, health and other travel documents required for your journey and to comply with any health requirements and any other requirements of the countries visited. We can provide general information about these requirements, but you should check with the relevant authorities and consulates to ensure that you have the correct information. We will not be liable for any loss or expense resulting from your failure to do so. You are responsible for obtaining and paying for any necessary visas and for any documents required for your travel, such as a valid passport. If you are not a British citizen or do not hold a British passport, you should check passport and visa requirements with the embassy or consulate of the country you are visiting.

15. Law and Jurisdiction

The laws of England and Wales shall apply to and govern these booking terms and any agreement they pertain to. In the event of any disputes, claims, or other matters arising between us in connection with your contract or booking, they will be handled exclusively by the courts of England and Wales. However, if you reside in Scotland or Northern Ireland, you may opt to have the laws and jurisdiction of those places apply.

16. Complaints

If you encounter any issues during your holiday, please inform the relevant supplier (e.g. your hotelier) as soon as possible. They will do their best to resolve the problem. If the supplier is unable to resolve the issue to your satisfaction, please contact Perksus Private immediately by calling the provided number in your travel documents. This will allow us to assist you in resolving the problem. While we strive to ensure that your holiday goes smoothly, if the issue cannot be resolved at the time, please send us an email within 14 days of returning from your trip to contact@perksusprivate.com. In the email, include the original booking reference and all relevant details about the issue. If we are acting as an agent, we will pass along your complaint to the relevant supplier/principal for resolution. We will work with both parties to try to find a solution, but we will not be held liable for any refunds or compensation.

17. Data Protection and Privacy

Please see our privacy policy for full information regarding the way in which we use and store your personal data.